ServiceNow and OpenAI announce enterprise AI partnership
ServiceNow and OpenAI have formed a partnership focused on enterprise AI. A new plugin enables users to manage ServiceNow workflows directly via ChatGPT.
What happened?
ServiceNow and OpenAI are entering into an extensive partnership for enterprise AI. Through a new ChatGPT plugin, users can execute governed ServiceNow workflows directly within ChatGPT. Simultaneously, OpenAI is rolling out ServiceNow to its entire workforce, while ServiceNow is making ChatGPT Work and Codex available to its own employees.
Key facts
| Publiceringsdatum | 28 oktober 2026 |
|---|---|
| OpenAI-verktyg för ServiceNow | ChatGPT Work och Codex |
| Plattformsintegration | ServiceNow-plugin för ChatGPT |
Why it matters
The agreement aligns generative AI models with established business processes and IT workflows. By connecting OpenAI's models directly to enterprise platforms, the partnership facilitates agent-based workflows with built-in compliance and cybersecurity support.
Who is affected?
Corporate clients, IT departments, and developers who use ServiceNow or ChatGPT in their daily operations are directly affected by these integrations. Developers can build applications within ChatGPT that inherit context and governance from ServiceNow.
What else you should know
The collaboration also includes ServiceNow integrating OpenAI's voice models into its Super Intelligence Control Tower tool for risk assessment, alongside the implementation of OpenAI's cybersecurity functions for incident management.
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