OpenAI and ServiceNow expand partnership on AI agents in workflows
OpenAI and ServiceNow are expanding their collaboration to embed AI agents and models directly into corporate workflows within IT, development, and cybersecurity.
What happened?
OpenAI and ServiceNow are expanding their partnership to integrate AI models and autonomous agents more deeply into ServiceNow's platform for enterprise workflows. The collaboration enables the connection of ChatGPT and Codex directly to processes in application development, IT service management, and cybersecurity. A new integration also allows users to retrieve business context and trigger ServiceNow actions directly from within ChatGPT.
Key facts
| Datum | 28 oktober 2026 |
|---|---|
| Huvudparter | OpenAI och ServiceNow |
| Berörda produkter | ChatGPT, Codex, ServiceNow Platform |
| Fokusområden | IT-support, säkerhet och apputveckling |
Why it matters
The enterprise market is moving away from simple chatbots toward integrated AI agents capable of performing actual actions within established business systems. By linking OpenAI models directly to IT and security processes, manual steps in case management and troubleshooting are reduced while development speed increases.
Who is affected?
The news affects IT and security organizations, software developers, and companies that rely on ServiceNow for their business workflows. Furthermore, ServiceNow employees are impacted through broader internal access to ChatGPT Enterprise and Codex.
What else you should know
The expanded collaboration builds on the companies' previous partnership from January and also includes the internal rollout of OpenAI tools for ServiceNow's own staff.
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